ITIL4-MP.AN1

ITIL® 4 Specialist Create, Deliver and Support

Elevate your IT service management skills. Discover best practices for customer satisfaction.

6 Interactive Lessons and 21 topics mapped to the official exam objectives
135 Practice Test Questions and 2 Full Length Tests

Intermediate Self-paced · 1 year access 4.7/5 (266 Reviews)

6Interactive Lessons

21Topics

135Practice Test Questions

34Flashcards

34Glossary of terms

01 / Skills you'll get

What you will be able to do

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The ITIL 4 Specialist Create, Deliver and Support preparatory course focuses on the basics of IT service management and how the ITIL framework can be used to manage the whole process of creating, delivering, and supporting services. Gain expertise on ITIL, considered as one of the most relevant frameworks for IT service management, used by many big organizations worldwide. To enhance your learning experience, the ITIL 4 Specialist course has been embedded with many interactive features like quizzes, flashcards, glossaries, performance Lab, and practice tests.

Understanding of the ITIL 4 framework: its principles, concepts, and best practices
Knowledge of the Service Value System; its components, and how they work together to deliver value
Ability to optimize value streams by identifying inefficiencies and improving service delivery
Team building and leadership qualities: developing team culture
Expertise in prioritizing work, managing backlogs, and allocating resources
Managing relationships with suppliers, negotiating contracts
Expertise in using information and technology to support service creation, delivery & support
Understanding of AI and its applications in IT service management
Ability to improve methods, implement changes and measure results

Target Career Roles

DevOps Manager
Service Desk Directors/Manager
Senior Service & Support Analyst
IT Infrastructure & Support Manager
Service Level Management Directors/Manager

02 / Lessons & labs

See exactly what you will learn and practice

Download outline (PDF)

Lessons

6 Interactive Lessons · 21 topics

01 Introduction

02 The evolution of professionalism in IT and service management 4 topics

Organizations, people, and culture
Building effective teams
Developing team culture
Summary

03 Using information and technology to create, deliver, and support services 10 topics

Integration and data sharing
Reporting and advanced analytics
Collaboration and workflow
Robotic process automation
Artificial intelligence
Machine learning
Continuous integration, continuous delivery, and continuous deployment
The value of an effective information model
Automation of service management
Summary

04 Value streams to create, deliver, and support services 4 topics

ITIL service value streams
Model value streams for creation, delivery, and support
Using value streams to define a minimum viable practice
Summary

05 Prioritizing work and managing suppliers 3 topics

Why do we need to prioritize work?
Commercial and sourcing considerations
Summary

03 / Exam details

ITIL® 4 Specialist Create, Deliver and Support Details

Get certified for the ITIL 4 certification exam with the ITIL 4 Specialist Create, Deliver and Support course and lab. The ITIL 4 course and lab cover ITIL 4 exam objectives and help you comprehend the primary aspects that influence the success of ITIL's new service value system (SVS) business model creation, delivery, and support. This ITIL training guide is equipped with the best learning resources that will help students skills of using value streams to define a minimum viable practice.

Official exam objectives →

Questions 40 (per exam)

Duration 90 minutes (per exam)

Passing Score 70% or higher (28 or above) (on a scale of 40)

Exam Fee €496.00 (per exam)

Delivered by PeopleCert (in-person or online)

Question Format Multiple choice questions single/multiple choice, performance-based

Practice Tests 135 Practice Questions (mapped to official exam objectives)

Certification ITIL4-MP.AN1 PeopleCert credential

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04 / FAQs

Questions before you start

What is the ITIL 4 Specialist Create, Deliver and Support (CDS) certification?

This is an ITIL certification that focuses on continuous improvement of IT service management and customer/user satisfaction. You’ll learn about the best practices in the industry for managing service lifecycle, operational excellence, and continuous improvement. It’s ideal for those involved in daily IT service operations.

What are the prerequisites for the ITIL 4 CDS certification?

You should have attained the ITIL 4 Foundation certification as a prerequisite. The foundation certification covers the core concepts, principles, and terminology of the ITIL 4 framework, before you can take the ITIL® 4 CDS exam.

Is the ITIL® 4 CDS certification worth it?

While the CDS certification takes time and effort to obtain, it is definitely worth it. ITIL is a globally recognized framework, and learning how to work on it, imparts multiple benefits in terms of career advancement, job performance, and global recognition. It is one the most sought-after certification for IT professionals.

What is the ITIL 4 CDS exam format?

The exam format is Multiple Choice Questions (MCQ). There are 40 Questions in total.

What is the duration of this exam?

The ITIL Specialist exam duration is 60 minutes.

Strive For Excellence In ITIL4 CDS

Gain knowledge and skills for passing this globally-recognised certification exam.

1 year of full access
Certificate of completion

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